Shipping policy

Effective Date: September 5, 2026

At Izzy and Grace, we want your order to arrive safely and on time. This Shipping Policy explains how we process, ship, and handle delivery of orders placed through www.izzyandgrace.com.

1. Processing Times

Because many Izzy and Grace products are personalized or made to order, processing times vary by product. The expected processing time for each product is listed in the product description at the time of purchase. Processing time is the time it takes us to prepare your order for shipment. It does not include shipping transit time. We make reasonable efforts to ship orders within the processing timeframe stated on the applicable product listing. During holidays, special promotions, vendor events, or periods of unusually high order volume, processing times may be longer. If we become aware that we will be unable to ship your order within the timeframe provided, we will contact you with information about the delay and your available options, as required by applicable law.

2. Shipping Methods and Carriers

We currently ship orders using shipping carriers such as USPS and UPS. The shipping method and estimated transit time available for your order will be displayed during checkout or otherwise communicated with your order. Shipping times are estimates provided by the carrier and are not guaranteed delivery dates unless specifically stated otherwise. Izzy and Grace works with shipping providers and selects shipping methods based on factors including cost, service availability, package size, destination, and delivery considerations.

3. Shipping Confirmation and Tracking

When your order ships, you will receive a shipping confirmation email containing your tracking information when tracking is available. Please use the tracking number provided in your shipping confirmation to monitor the progress of your package. Once a package has been transferred to the shipping carrier, delivery timing and routing are largely outside of our control. Carrier delays may occur due to weather, holidays, staffing, transportation issues, operational disruptions, or other circumstances. If your tracking information indicates a delay, please first review the carrier's tracking information for the most current status. If you have questions or concerns about a delayed package, you may also contact us at hello@izzyandgrace.com, and we will do our best to assist you.

4. Incorrect or Incomplete Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout. Please carefully review your shipping information before submitting your order. If you realize that you entered an incorrect shipping address, contact us as soon as possible. We will make reasonable efforts to correct the address before the order ships, but we cannot guarantee that changes can be made after an order has entered processing or been shipped. If an order is returned to Izzy and Grace because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the package.

5. Damaged Packages and Products

Please inspect your package and its contents promptly after delivery. If your order arrives damaged, please contact us at hello@izzyandgrace.com within 10 calendar days of delivery. Please provide:

  • Your order number

  • A description of the damage

  • Clear photographs of the damaged product

  • Photographs of the shipping packaging and label, if applicable

Photographs are required so that we can document the damage and determine the appropriate next steps, including whether a carrier claim should be filed.

Please do not discard the damaged product or packaging until we have had an opportunity to review the situation, as the carrier may require photographs or other documentation to process a claim. For additional information regarding refunds or replacements for damaged products, please see our Refund Policy.

6. Lost or Missing Packages

If your package appears to be lost in transit, please contact us at hello@izzyandgrace.com so that we can review the tracking information and determine the appropriate next steps. Depending on the circumstances, Izzy and Grace may file or assist with filing a claim with the shipping carrier. Carrier claims are subject to the carrier's procedures and requirements. If the carrier confirms that a package has been lost, we will work with the customer to provide an appropriate resolution, which may include replacement or refund, in accordance with our Refund Policy and applicable law. If tracking information shows that a package was delivered but you cannot locate it, please first check the delivery location, mailbox, porch, household members, neighbors, and any delivery instructions associated with the order. You may also contact the applicable carrier to report the missing package. If the package cannot be located, please contact Izzy and Grace and we will make reasonable efforts to assist you.

7. Stolen Packages

Once tracking information confirms that a package has been delivered to the address provided by the customer, Izzy and Grace is generally not responsible for packages that are subsequently lost or stolen. We recommend shipping orders to a secure location where possible. If you believe your package was stolen, please contact the shipping carrier and Izzy and Grace so that we can determine whether any additional assistance is available.

8. Shipping Delays

Carrier delivery dates are estimates and may be affected by circumstances outside of Izzy and Grace's control, including:

  • Severe weather

  • Natural disasters

  • Holidays

  • Carrier staffing or operational issues

  • Transportation disruptions

  • Address-related issues

  • Other unforeseen circumstances

While we cannot control carrier operations, we will make reasonable efforts to assist customers when a package is significantly delayed or appears to be lost.

If Izzy and Grace becomes aware that an order cannot be shipped within the timeframe promised at the time of purchase, we will provide appropriate notice and options as required by applicable law.

9. International Shipping

We currently ship only within the United States.

10. Contact Us

If you have questions or concerns about shipping or delivery, please contact us:

Izzy and Grace LLC
Email: hello@izzyandgrace.com
Website: www.izzyandgrace.com

Mailing Address: P.O. Box 25, Dillsburg, PA 17019

When contacting us about an order, please include your order number so that we can assist you more quickly.